Social Media Management
Beyond helping your team create a strategy for your online engagement, thunder::tech can help manage your social media platforms on a daily basis. We’ll work with you to determine an editorial calendar and provide content suggestions. We can assist with posting, monitoring or both.
Social Media Monitoring
When managing social media properties, it’s crucial to monitor the conversation that’s taking place about your brand and respond accordingly.
In addition to general conversation, more people are using social media as a customer service tool by addressing concerns and issues or simply talking about their positive experiences. As a result, your pages must be regularly monitored for user comments and questions. This is especially true during times of crisis, which is why it’s important to have a crisis communications plan in place.
thunder::tech can help with this process by working with you to monitor your outlets and craft responses. We can also provide counsel on how to address crises, including the need for creating dedicated outlets that provide timely updates to users and the media.
Our Social Media team is available for social media support and general questions because we know the social media landscape is continuously changing. It’s tough to keep up, but we can be your personal consultants.
Part of this support also includes social media policy creation. At the end of the day, your employees are out there, online and offline, talking about your company. With our help, you can create a social media policy that details how your employees should be using these outlets and hopefully, empower them to be your brand ambassadors.
Give us a call and allow us to put your social media tactics into action.