Website Support

a dynamic digital presence

Things happen to even the best websites. Trying to find help to fix website issues can be daunting. We make it so you can rest easy knowing help is only a phone call or email away.

WHAT IT IS

We offer a responsive digital team of experienced technologists, developers, architects and support specialists who can support your marketing and IT efforts to get you to your goals quickly and effectively.

WHAT WE THINK

We all know that the reality of today’s business is that marketers and IT teams are pressed for time. With constantly shifting targets, accelerated deadlines and new projects that show up at their doorstep daily, it can be overwhelming. Add to this scenario that most of these issues, breakdowns and bumps in the road cannot be planned for in advance, and you can see that having a responsive professional that can offer a hand is invaluable.

HOW WE HELP

We offer tailored support services for our clients. Your team and leaders probably work with an array of solutions, platforms and demands so we have assembled a team and variety of service offerings that can handle your unique situation. Get your projects done faster. Resolve issues more efficiently. Hit a snag with CMS, e-commerce, Automation, Email or CRM? Create a ticket and let our team get you going again. To learn more about our support policy, how we can help and resolution time, read here.

SUPPORT SUBSCRIPTIONS

Monthly Priority Retainer

Clients with thunder::tech’s monthly priority support retainer are given priority access to thunder::tech’s support team. Support requests and needs will be prioritized at the top of the list, resulting in the fastest response available. Your time is reserved in advanced with our team, thus allowing for faster response to your requests. The recommended starting retainer includes five hours per month.

Monthly Retainer

With thunder::tech’s monthly support retainer, you are given full access to thunder::tech’s support team. Support requests and needs will be prioritized before one-off and time and material requests, resulting in faster response times. The recommended starting retainer includes five hours per month. This retainer also includes a discounted hourly rate from our time and material support option. 

Time and Material

thunder::tech is able to provide website support on an as-needed basis. Once the support request is sent to thunder::tech, the support team will respond with an estimated dollar amount and timeline for completion of the updates.

Proactive Support

thunder::tech’s Support Team offers two specific proactive services for our clients that are enforced by thunder::tech’s commitment to monitoring the performance and vulnerability of the many websites, platforms and applications that our clients own or manage.

When was the last time you updated your WordPress or Open Source platform?

We want to give our clients and partners the peace of mind, knowing that their site and its software is not vulnerable and is performing to its fullest each and every day.

On-Demand Support for Agencies, DevOps and Marketing Teams

Are you a VP or Marketing Director? Want to help your marketing teams? Give them the gift of a reliable partner that can facilitate issues and keep them progressing towards the goals you have set forth for them.

Are you a web development agency or boutique that wants to support your clients’ needs and satisfaction? Offer a new value-added service to your range of services. Completely white-labeled for your brand.


Interested in our support services?
contact thunder::tech888-321-8422 (toll free)

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