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Howdy! We’re thunder::tech, an integrated marketing agency

We combine Web, advertising, graphic design, public relations and multimedia services into fully integrated marketing solutions.

Over the last decade in business, we’ve become a marketing agency of choice for middle market companies and brands looking to grow and challenge their marketplace.

Recent posts from chat::ter, our blog

Customer service and avoiding competitor conquesting

Whether you have a department devoted to it or it’s just a core value that every employee lives by, customer service is as much about the little things as it is your overall policies. We understand mistakes are inevitable, but how you handle them can really set you apart from the rest.

  • If you aren’t paying attention, someone else is
    One way a customer can stay connected with you is through social media. It’s a place where your fans can share experiences and could be their outlet for frustration. If you’re utilizing your social channels properly then you have to use the interaction as an opportunity to really connect with the customer. A canned auto-response is not the wisest move. This creates more distance between you and gives them the feeling they aren’t being heard. It’s important to respond in a personal, timely manner. What happens when you aren’t caring or quick? Your competitors are doing what’s known as conquesting. They’re watching you and your audience and when a complaint rolls in, they swoop in for the rescue with an enticing coupon or offer. It can look awfully attractive to a customer in distress that someone’s listening to their problem and offering a solution, especially if they feel you’ve already wronged them.

  • ... read more

    Recent posts from thunder::news

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    Recent posts from Facebook

    Uh oh... We've been challenged. Stay tuned!

    Uh oh... We've been challenged. Stay tuned!

    Lube Stop president, Tony Cammerata, has taken the ALS #IceBucketChallenge! Tony now challenges all 37 Lube Stop location store managers and team members! For each store that completes the challenge within 48 hours, Lube Stop will donate $25 to the ALS in support of Pete Frates and ALS research.Ice anyone?... read more

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