SERVICES EXPERIENCE INDUSTRIES BLOG & NEWS CONTACT US ABOUT US TRENDS 17
search thundertech.com
SERVICES EXPERIENCE INDUSTRIES BLOG & NEWS ABOUT US CONTACT US TRENDS 17
888.321.8422
Cleveland Detroit Chicago

Digital Support Technician 1

Leadership History Partners Careers
< back to careers

Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full-time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.

Specific Responsibilities:

  • Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components. 

  • Monitor system performance and troubleshoot issues to ensure optimal functionality.  Implement and maintain security measures to protect the agency's digital assets and client data. 

  • Stay updated on industry best practices and proactively address potential security vulnerabilities. 

  • Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications. 

  • Provide technical support to internal stakeholders and address their IT-related queries. 

  • Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency. 

  • Create and maintain documentation for IT processes, configurations, and troubleshooting procedures. 

  • Work in conjunction with various departments for the support and maintenance of client websites

  • Develop new features for existing applications and dynamic websites

  • Analyze and troubleshoot active websites and applications across a wide array of programming languages

  • Provide updates on the status of requests for both clients and management

  • Stay up to date on current technological developments for potential use in the workplace

  • Conduct Quality Assurance tests and create reports

Primary Qualifications:

  • Self-sufficient learning and problem-solving skills
  • Strong knowledge of and ability to use the following:
    • .NET 4.0+ framework and webforms architecture
    • C#, data structures, object-oriented programming
    • PHP, object-oriented programming
    • GIT source control
    • Microsoft Visual Studio
    • MS SQL Server Studio
    • NetBeans or comparable PHP IDE
  • Basic knowledge of and ability to use the following:
    • Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal)
    • HTML, CSS, JavaScript (Browser side languages)


Expected Experience:

  • 2-3 years of technical support desk experience helping individuals with technical issues.
  • 2-3 years of professional web development using qualifications listed above.

Perks & Benefits

We provide many perks & benefits that support our team members with their health, continued education, and home life. As we migrate this new norm, we are always evolving, and believe that it is important to continue to grow our list of benefits to provide our team members with all they need to succeed.

Hybrid Work Atmosphere (Remote/In Office), Work From Anywhere, Flexible Work Schedule, Medical, Dental, Rx and Vision Insurance, Long-term Disability, Short-Term Disability, Paid Maternity/Paternity Leave, Life Insurance, 401K + Match Eligibility and Anniversary Recognition with Yearly Incentive.

Vacation Time, Sick Time, Mental Health Days, Manager Discretion “Bonus” Days, "Summer Fridays", Pet Bereavement Days, 10 Paid Holidays, Including St. Patrick’s Day, and Paid Day Off For Your Birthday and Work Anniversary. *When you add it all together, this equates to working 11 out of 12 months of the year!

Mentoring Opportunities, Employee Membership Enrollments, Agency Lunch & Learn Sessions and more.

Fully-covered Virtual Personal Training and HarvestOwl Healthy Lunch Subsidy.

Seasonal Learning Events, Annual St. Patrick's Day Get Together, Team-Building Activities, t::t Book Club, Softball and Volleyball Leagues and Philanthropic Opportunities.

Ready to join our t::team?

Let's discuss your options and the best way to help you thrive here at t::t
thunder::tech making brands boom. our office | 888.321.8422

Services

Web Design & Development Digital Marketing Communications Visual Design Brand Strategy Advertising User Experience Video & Multimedia

Industries

Destination & Hospitality Manufacturing & Industrial Professional Services Food & Beverage Consumer Products & Retail Education Automotive & Mobility

Experience

Growing Destination Marketing Enhancing Brand and Web Experiences Propelling Successful Social Campaigns View All Case Studies
Blog & News About Us Careers Contact Us
Interested in getting job alerts? Sign up for monthly notices
Stay Connected
thunder::tech 888.321.8422 making brands boom. | our offices
© 2025 thundertech.com. All Rights Reserved. | Privacy Policy