Introducing managed by thunder::tech

In recent months, we have seen a spike in complaints from prospective clients that are directly related to deferred maintenance on website platforms, confirmed website security exploitations as well as features or functionality that suddenly stop working. 

If you’ve owned and managed websites in the past, you probably aren’t a stranger to issues with web platforms. Marketers face a variety of problems after publishing a new site, which is why having a Digital Support Team ready to assist is crucial.  Typically for more sizable companies, it's possible to rely on internal IT teams to help navigate the maintenance and hosting upkeep. However, not every marketing team is blessed with an IT team that is versed in web hosting, security, assessment and platform maintenance. Even if they do, they might not have the availability and experienced team members to help in a timely manner should you-know-what hits the fan. 

In those cases, we’ve found that marketing teams are forced to either perform regular seances and rituals to ward off evil technology gremlins or find a true partner that handles it for them (sans any weird ceremonies). 

Meet ‘managed by thunder::tech.'   

Our managed by thunder::tech service package is our solution to the problem of handling website maintenance, security and overall best practices in performance. We sat down our experts in hosting, web development, engineering as well as SEO and UX to come up with this list of features and technology configurations to serve as our ideal solution profile for any client of ours. 

Features 

Tailored Hosting 

Not every site and platform requires the same hosting but we make it simple. We provide a flat, annual fee based on our experience hosting LAMP-based as well as .NET websites for 25+ years. Backups are made nightly and our service level agreement is at 99.9% up-time. Additionally, we partner with multiple tier-one providers for best in class hosting. Which makes it possible for us to handle the hosting for 90% of our web clients.    

Our preferred partners: 

• WPEngine 
• Azure
• Nexcess
• AWS 

Web Application Firewall (WAF) 

Beyond tailored hosting, we can set up and implement a world-class WAF via Sucuri and other preferred providers. This includes:  

• Cloud-based WAF that actively blocks malicious traffic 
• Stop layer 3, 4, 7 DDoS attacks and with virtual patching to protect outdated software 
• SSL is automatically enabled on our firewall to make sure the information flow is encrypted 
• Global Anycast network is capable of mitigating large DDoS attacks 
• Content delivery network (Anycast) improves page speed and reduces server load by 80% on average 
• Sucuri supports all CMS’s and hosting solutions. Their firewall also adapts to whatever CMS you are using with custom rules 

 

Accessibility  

Accessibility may seem like something to skip over, especially when you’re busy with all the other decisions that go into building a website. However, when a demand letter shows up on your doorstep, you’ll wish you took the extra steps to adhere to WCAG standards. We make sure your site is up to date with the latest regulations so can avoid the legal nightmares and take pride in your brand & company.  
   

Transactional Email Provider 

If you have contact submissions or CTA forms that are sales, service and business critical originating from your website, it’s important to understand that email just doesn’t magically land in your inbox.  Not every web server can be relied upon for successful email deliverability to your waiting sales teams. Having a partner like thunder::tech helps give you peace of mind form submissions are getting to the right people.  
 

SSL & Encryption 

SSL & encryption makes sure that data transferred between a web server and a web browser is secure and inaccessible to third parties. Depending on the demands in encryption levels, our team can recommend and provide the appropriate SSL certificate for you and manage it going forward. 

Platform Monitoring & Reporting 

An experienced Hosting and Web Application Engineer will author a monthly Vulnerability and Health Monitoring report which includes the following:  

• Downtime report for the previous month 
• Hosting OS version, End of Life timeline, and current release 
• Summary of security related updates and recommendations 
• Application/Website Language versions, End of Life timelines, and current releases 
• MSSQL/MySQL server versions, End of Life timelines, and current releases 
• If applicable, CMS core and plugin versions, End of Life timelines, and current releases 
• Server Health and resource summary 
• Monthly reports from Sucuri layered with recommendations from thunder::tech  
• Configuration of Sucuri firewall and Malware scanning   
• Protection against malicious bot access and DDOS attacks 
• Malware scanning and removal in the event of a compromise 

Reactive Site Monitoring 

Websites require consistent monitoring, components break, attacks happen and without regular and automatic checks you’re left vulnerable. Partnering with thunder::tech you can rest easy knowing if your site has any downtime or declining responsiveness you have a team that will correct it before it impacts your business.  

With reactive site monitoring includes 24x7 site uptime monitoring. We are alerted when the site is unavailable and can then launch investigations during support office hours.  

We intend to detect and react to problems before they become bigger problems. 

 

What our clients are saying 

"Our teams are intimately familiar with your solution and its technical layers and are able to recommend and act towards targeted fixes and not broad stroke, costly overhauls that may blow budgets."

"Web Security and support tailored to your unique instance and business-critical application needs is a game changer in performance and cost-savings."

"You deal with one team, one resolution path and experts that have 25+ years in hosting and managing websites and e-commerce storefronts for Fortune 500 and Large to Mid-sized companies." 

"This service package is not only excellent for time-strapped marketers, but also very effective and a reliable option for over-extended internal IT teams that want to know their company has a professional solution answering the bell."

"The single, static and forecast-friendly cost of this service reduces budget-fatigue and surprises." 

 

Better can be budget-friendly. Contact us to provide an estimate for your solution today.