Social Media Community Management

more than likes and favorites

In order to be successful, your social media channels require lots of care, constant attention and action. From customer service to creative campaigns, we'll make your customers aware of your attentive and engaging social voice.

What It Is

Whether your brand needs help getting a social media marketing campaign off the ground, some extra help during a busy time (such as a product launch or in the midst of a large campaign) or day-to-day management, the thunder::tech team is ready to get started.

What We Think

One thing is absolutely true about social media: It's not a “build it and they will come” type of project. It requires a lot of love, some creativity and a whole bunch of planning. We understand that managing a social media community isn’t easy, especially if you’re a small business or a team of one, but thunder::tech can help.

How We Help

Social media is more than posting photos and liking comments. When growing an online community, it’s crucial to monitor the conversation that’s taking place about your brand and respond accordingly to your audience. After all, how else will you know what your audience is doing, thinking, feeling and responding to unless you are engaged in their conversations about your brand?

How We Manage Online Communities

Some of the things thunder::tech can assist your social media staff with include:
  • Monitoring outlets daily for new messages and questions from fans, customer services requests, comments and interesting new followers. We then work with you to craft responses when necessary.
  • Managing a brand’s social media outlets during transition periods, campaigns or when there simply isn’t enough manpower.
  • Building editorial calendars and providing content suggestions for specific social media properties.
  • Providing counsel on how to address crises, including the need for creating dedicated outlets that provide timely updates to users and the media.

Finally, we are always available for social media support whether it is an inquiry about a new tool or troubleshooting a Facebook app. We know the social media landscape is continuously changing. It’s tough to keep up, but we can be your personal consultants and help you navigate the best path for your brand.

Interested in our community management services?
contact thunder::tech888-321-8422 (toll free)

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